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Online Banking FAQs
Banjul Credit Union Online Banking allows members to access account details and manage finances securely from anywhere, at any time.
Via Online Banking, you can perform the following transactions:
- View your account balances
- Transfer funds between your accounts (e.g. Savings to loans, etc.)
- Transfer funds to accounts of other Credit Union members
- View your bills/statements and print balances for up to 12 months prior
- Company/Employer automated payroll posting service (for corporate members)
- Apply for member loan agreements
- Check credit loan calculator interest rates
- Request a statement from your Credit Union savings and loan accounts
- 24/7 access to account management
Online banking is completely FREE to all registered members.
- No signup fees or monthly subscription charges.
- Standard data fees from your mobile network or internet service provider may apply.
To register for online banking:
- Ensure you have a valid email address and phone number registered on our records.
- Visit your nearest Credit Union branch or fill out the Online Registration Form.
- Obtain your initial Temporary Password and Security Login ID.
To access Online Banking:
- Go to the Credit Union website and click Login on our navigation menu.
- Enter your User ID.
- Enter your password.
- Insert your Security OTP code.
- Click Submit.
Online Banking is available to any active member with an account in good standing.
As a member accessing online banking, full statement details, loan histories, and deposit records are available across all linked accounts.
Yes, account information updated on our central system is synchronized in real-time. Transactions completed outside operating hours will be visible as pending and fully finalized by the next business day.
We use industry-standard end-to-end encryption to protect all communications and personal account credentials.
We do NOT sell or share personal information with third-party marketers.
Yes, you can initiate intra-union member transfers by providing the recipient's registered member number and full name.
External inter-bank transfers are supported through standardized electronic bank wire protocols via our customer service desk.
On the login page, click on "Forgot Login Details". You will be prompted to enter your registered username and answer security questions.
You can update your password within your profile settings inside Online Banking or request a reset link via customer support.
Members can download statements in PDF and CSV formats for easy record-keeping.
Yes, our system is accessible globally from any modern web browser or mobile device connected to the internet.
For security reasons, sessions automatically time out after 5 minutes of inactivity.
If you need further assistance, please contact our helpline at +220 422 0000 or email us at info@banjulcreditunion.gm.
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